Shipping & Delivery Policy
Effective Date: 25/08/2025
At Sushila Web Solutions Pvt. Ltd., we provide software development, IT consulting, SaaS solutions, and digital services. Since our services are primarily technology-based, delivery methods differ from physical goods. This policy explains how we deliver our products and services to clients.
1. Delivery of Digital Products & Software
- All software licenses, source code, applications, and digital products are delivered electronically via:
- Email, secure download links, or client dashboards.
- Cloud deployment or server installation, as per the project scope.
- Delivery timelines are communicated in the project agreement/proposal and vary depending on service complexity.
2. Service-Based Deliverables
- For custom IT projects, websites, and mobile apps, deliverables are provided in phases as agreed upon with the client.
- Access credentials, hosting setup, and software handover are delivered after full/partial payment confirmation, as per contract terms.
3. Subscription / SaaS Services
- Clients purchasing subscription-based or SaaS services will receive account login credentials and activation details within 24–48 business hours of payment confirmation.
- Renewals are activated immediately upon successful payment processing.
4. Physical Deliveries (if applicable)
- If hardware or packaged software (CDs, pen drives, documents, etc.) is included in a project, we will ship via reputed courier services.
- Delivery timelines depend on location but typically range from 7–10 business days within India.
- Tracking details will be shared with clients via email.
5. Delays & Exceptions
- Delivery delays may occur due to:
- Client-side delays (late approvals, incomplete content/data).
- Technical issues beyond our control (hosting/server downtime, third-party API failures).
- Force Majeure events (natural disasters, internet outages, strikes, etc.).
- In such cases, clients will be notified immediately.
6. Confirmation & Acceptance
- For digital/software products, delivery is considered completed once the access credentials, download link, or final build is shared with the client.
- Clients are responsible for promptly reviewing and confirming acceptance of delivered services.
7. Contact Information
For queries related to shipping and delivery, please contact us:
- Company: Sushila Web Solutions Pvt. Ltd.
- Website: www.sebsolutions.in
- Email: contact@swebsolutions.in
- Phone: +91 83294 18887
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